Customer Success Specialist

Join us in building the future of eMobility

Help us create the best customer experiences

Are you passionate about delivering great customer experiences for both end-users and partners, and do you want to be part of the amazing growth journey in Spirii – leading the transition towards simpler, smarter sustainable transportation?

Then you could be the one we are looking for!

You will become part of our strong and hand-picked Spirii team dedicated to support and onboard end-users and partners and guide them in the use of our products and services – providing seamless, personal and reliable customer experiences.

As part of our Customer Success Team, you will be handling a wide range of tasks within technical support, financial and technical administration, customer service etc. As Spirii continuously grows the role will progressively move on to have more focus on Partner Support.

You will cooperate with external partners as well as talented and motivated co-workers across several teams to enhance the future of the Spirii

Responsibilities

In Spirii, we’re determined to deliver the best customer experiences and enable our partners to build, manage and scale their businesses. Their success is our success.

You will play a key role in ensuring this, by handling the following tasks:

  • End-user support
  • Basic financial administration
  • Technical administration
  • Partner onboarding & support
  • Manual system tasks
  • Ad-hoc tasks

Qualifications

We’re all different and thank God for that! And it’s vital for us to ensure a diverse and inclusive working culture. However, the eMobility market is a rapidly evolving market and therefore we all need to be agile and fast when it comes to meeting new client needs and adaptive to stay ahead and become industry leaders. This is also why we highly value the ability to be flexible, open-minded, curious, and courageous.

The position is a permanent position in Copenhagen, Denmark. You need to be fluent in Danish and English, and if you are fluent in further languages it would be considered a plus.

We’re looking for a person with the following experience and personal traits:

  • Broad customer service experience (front and back-office tasks, several customer types, several support tools etc.)
  • Experience in supporting advanced software solutions
  • Experience in working with CRM-, Customer Engagement- and ERP systems etc.
  • Project coordination and teaching experience will be considered a plus
  • The ability to work in several systems simultaneously
  • The ability to work independently whilst being an excellent team-player
  • Great communication skills and ability to interact with all levels in an organization – internally as well as externally with partners/customers.
  • Curious and interested in expanding your competencies and learning new products, systems, and processes
  • Willing to learn and to teach others
  • Ambitious on behalf of our customers, our company and yourself, whilst focusing on excellent execution
  • Willing and happy to work in a fast moving environment

So what's in it for you?

It is important for us to create a healthy, diverse, fun, and creative working environment, so besides all the basic benefits, we also focus a lot on social activities, flexible working hours and a good work life balance.

What you'll get from working in Spirii:

  • Pension plan
  • Health insurance
  • Flexible working hours
  • Maternity/paternity leave
  • Near public transport
  • Central office
  • Lunch scheme
  • Weekly training to stay healthy and fit!
  • Free coffee and snacks
  • Monthly breakfast meeting
  • Friday beer/GTs
  • Social gatherings and activities
  • A good work life balance
  • A fun, relaxed and caring work culture

About Spirii

Based in Copenhagen, Spirii is a fast-growing EV-charging platform and a passionate group of people intent on designing and building the future of eMobility charging solutions.

With a rich history in the EV industry, Spirii strives to provide high-quality, innovative and market-leading software and hardware that allows companies, cities and EV-drivers to easily transition towards a fully electric future. With a core focus on user-oriented and intelligently-connected charging solutions that are future-proof from day one.

Our goal is to enable everyone to drive electric.

Spirii is growing rapidly and now operates all over Europe. That growth means we’re constantly on the lookout for talented, ambitious and engaging people who can help us set new standards and develop the market’s best charging solutions.

We strive to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.

How to Apply

Does this role sound like a good fit? Email us at job@spirii.dk and include the role’s title in the subject line.

Deadline: 31st october 2022