Managing Service Level Agreements for your locations
Operators can make different agreements with their customers in regards to service handling of their locations
In some cases there's a need to prioritize one EV charging location over another - according to the contracts and agreements.
Luckily, in Spirii Connect, you have the option to create a standard service level agreement (SLA) that covers all your public and residential locations, as well as distinct SLAs for specific locations.
The latter can help you prioritize your support and response times accordingly, with prioritized locations denoted with a red flag in the portal – letting you and your customer support team know to act more urgently.
This can help you to keep your uptime high, prioritize your operative resources properly, and keep your customers satisfied.
Explore market insights and operate your charging business effectively with our resources.
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