Managing Service Level Agreements for your locations
Operators can make different agreements with their customers in regards to service handling of their locations
- Service Level Agreements (SLAs): Spirii Connect enables operators to create both standard SLAs for all locations and specific SLAs for individual locations, allowing prioritization of support and response times.
- Location Prioritization: SLAs help ensure that high-priority locations are flagged for quicker action, with these locations marked with a red flag in the portal.
- Operational Efficiency: The ability to prioritize locations ensures high uptime, proper resource allocation, and improved customer satisfaction by responding faster to issues.
- Customer Support: These SLAs allow operators to better manage customer support, providing efficient solutions and timely responses based on contractual agreements.
In some cases there's a need to prioritize one EV charging location over another - according to the contracts and agreements.
Luckily, in Spirii Connect, you have the option to create a standard service level agreement (SLA) that covers all your public and residential locations, as well as distinct SLAs for specific locations.
The latter can help you prioritize your support and response times accordingly, with prioritized locations denoted with a red flag in the portal – letting you and your customer support team know to act more urgently.
This can help you to keep your uptime high, prioritize your operative resources properly, and keep your customers satisfied.
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